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Shipping & Returns
Delivery

Delivery Rates - Are determined by the products bought and the destination for delivery.

UK mainland deliveries (as defined by our courier) are 4.99 P&P per order.

BFPO (British Forces Posted Overseas) are FREE of charge.

For all other locations we will contact you with a delivery quote, and will not charge for goods or despatch without your prior approval.

Packaging - All mail order goods are packed in strong, approved outers and sent via carriers with adequate insurance, all goods have to be signed for at recipients address, goods will not be left unless instructed without a signature, a card will be left if no one is in, It is then up to the recipient to contact the carrier to arrange a convenient date for delivery.

Carriers - Will try to deliver on up to 3 occasions if unsuccessful after this goods will be returned to us. We can offer 24hours and 48hours at an extra cost. Please make sure all addresses are given in full and are accurate and include postcode - also recipients telephone number - Inaccurate details result in delays in delivery items and may incur extra charges to yourself.

Bulk Deliveries - May be delivered at special rates and on some occasions can be delivered by our own transport.

Overseas Delivery - We recommend you contact us regarding restrictions and cost.

Collections - Orders may be ordered and collected from the store.

Christmas Orders - To be certain your Christmas gifts arrive before Christmas your orders should reach us by 18th December to receive in time for Christmas. However, even after the 18th we will send orders over the value 25 on a next-day delivery service - so you can still get orders in time for Christmas.

VAT/Local Taxes & Duties - VAT is added where applicable to all products Taxes etc are the responsibility of the recipient in the Country of Destination.

Order Follow Up - Contact us by telephone, or email to enquire after your order.

Reservation of Goods - All goods remain our property until paid for in full.

Returns Policy

In the unlikely event of loss or damage in transit our products are insured and we will replace the damaged contents or gift, providing the following are adhered to: A. The goods are signed for upon receipt as either damaged or unexamined. B. The carrier and ourselves are informed in writing within 3 days of delivery quoting reference number of parcel. C.Damaged goods must be retained for inspection and it may be required that the goods be returned to us before replacing or refunding. Our liability is limited to the selling price of the goods only.

In the case of goods which are deemed to be faulty, these should be returned within a reasonable time period detailing the nature of complaint, the date of purchase and the care given to the product. Once a fault has been confirmed we will refund or exchange the goods as you require, subject to availability.

If any of our items do not meet your satisfaction, then please return them to us in perfect condition in the packaging in which they were despatched within 28 days of receipt of the goods. We will refund or exchange the goods, as you require, less the return postage.

Returns must be sent recorded delivery and a recipients signature obtained. We cannot accept liability for any goods posted by customers.

Refunds will be made via the method of payment ie credit card or cheque etc.

This does not affect your statutory rights.


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